Tracking shows that the shipment is still in the place it was sent from.

If you see that tracking shows that the shipment is still in the place from where it was sent, it means only that the shipment is in transit and other post offices and countries (even yours in the destination country) where the is shipment currently located do not provide tracking data.

We advise you in this case ALWAYS CONTACT your post with a tracking number and ask them about your package.

We are not a post, so we cannot give you an answer where your parcel is located, even the post office cannot tell you this, so long the shipment is in transit.