Delivery - Payment

Important notice for buyers from Brazil and Mexico:

1. If you please order in our store you agree that if your customs destroy the package or your package gets lost you lose the Right to the refund.

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2. If your package comes back to us for any reason you have the right to get a refund, but not for postage and you have to pay it both ways. The return postage is 2 Euro.

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3. If you place an order you agree with these terms and conditions.

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Please read this section carefully:

1. Remember that we are sending the shipment as a registered shipment (with signature confirmation) and that it can be given only by the one on whose the shipment is addressed and that it must be signed by this person.

2. Ordering:

Always write your mobile number with country code. Sample: +365 456 7686 576

You will receive an email notification for each step regarding your order. If you do not receive the notification, check your Spam / Junk folder, or contact your Email provider.

Once we have sent your order, you will be able to find a shipment tracking number in your order history. Keep tracking of your order using the tracking number (we cannot do that for you).

Be sure to register a valid e-mail address. You will receive notification of your order at this e-mail address.

3. Please do not order from our site if you want to receive a shipment in the Post office box, or if you are not at home. If you do order and the shipping address is a PO box, and you don't get your package or the package get lost you lose the right to a refund.

Do not make an order from our site and leave a message: "Leave the parcel at my neighbor's house if I am not at home (read 1.) (We cannot do it)."

4. If your package comes back to us, we need to pay a return shipping fee. This means that if you want us to re-send your package, you have to pay the return shipping fee as well as the postage for sending again.

5. If you see that tracking shows that the shipment is still in the place from where it was sent, it means only that the shipment is in transit and other post offices and countries where the is shipment currently located does not provide data. We advise you in this case ALWAYS CONTACT your post with a tracking number and ask them about your package.

We are not a post, so we cannot give you an answer where your parcel is located, even post cannot tell you this so long is shipment in transit.

WE ARE NOT A POST AND NOT RESPONSIBLE FOR DELIVERY TIMES.

6. I didn't get my package within the time given from post?:

First of all, keep in mind that shipments around the world are delayed due to the situation with the coronavirus.

If you didn't get your package, We can submit a request for investigation only after 30 days have passed from the date of sending. That's why we recommend Insured shipping.

DELIVERY OPTIONS:

1. Priority delivery (with priority order processing):

Shipped within 1-7 business days maximum. (In some cases, there may be a delay in delivery with a delay of 3 to 10 days. Especially during the season, holidays, or public holidays.).

This means that Priority Delivery orders will be processed first from our site. Not that you will receive the order in the time it takes to process the order.

2. Secured delivery (with priority processing):

Order value up to 150 €, safe delivery. This is the safest delivery, and if the post office loses your package they will refund you.

3. Standard delivery:

Shipped within 7-10 business days. (In some cases, there may be a delay of delivery with a delay of 7 to 14 days. Especially during the season, holidays, or public holidays.)

DELIVERY TIME GIVEN FROM POST:

EUROPE - EUROPEAN UNION: 3 - 20 DAYS

WORLDWIDE: 5 - 30 DAYS.

First of all, keep in mind that shipments around the world are delayed due to the situation with the coronavirus.

Delivery time depends on your location (the post is responsible for the time of delivery)

What we have noticed is that there is no rule regarding the delivery time given by the post office, and of course, we can't just tell you how long it will take for you to receive your order.

Some of the orders sent to the USA and the time it took to deliver:
Delivered (27 Days)
Delivered (22 Days)
Delivered (19 Days)
Delivered (17 Days)
Delivered (13 Days)

Here you can track your package:

For global tracking, you can track your order here: https://track.aftership.com/

For global tracking, you can track your order here: https://www.17track.net/en

For a tracking number like this one RRxxxxxxHU you can track your order here: https://www.posta.hu/nyomkovetes/nyitooldal

For a tracking number like this one RFxxxxxxHR you can track your order here:  https://www.posta.hr/tracktrace.aspx?tracklng=en

For a tracking number like this one RR8xxxxxxBA you can track your order here: https://track24.net/service/bapost/tracking/

Please wait for at least 24 hours after the item(s) have been sent/posted for tracking details to be available.

SHIPPING COSTS:

Shipping and handling costs will be calculated automatically when ordering, and the rate depends on the weight of the parcel and the country to which it is sent.

Please note that on Saturday and Sunday we do not process orders.

PAYMENT OPTIONS:

1. Payment by Bank Transfer
2. Payment via PayPal
3. Payment by card on our other site https://www.exotic-seeds.store
4. Payment with cryptocurrencies Bitcoin
5. Payment by Westernunion, Moneygram

Read below for more information:

1. PAYMENT WITH BANK ACCOUNT SEPA / IBAN-SWIFT-BIC
We have several bank accounts (across the world) where you can make a payment from your local bank account without high fee provision.

Please specify your order reference in the bank payment description. (Sample "SGS-19811702") If you do not write an order reference, it can cause the problem so that we cannot find who made the payment... Always write ORDER REFERENCE.

Our system will automatically cancel the order if we have not received bank payment within 7 days.

2. PAYMENT WITH PAYPAL
For PayPal, we accept only Euro, so if you want to pay with PayPal you must change the currency in the Euro.

3. PAYMENT WITH CARDS
If you want to make a payment by card, you have to make an order on our website https://www.exotic-seeds.store/
Visa, MasterCard, American Express, CB (Cartes Bancaires), Diners Club / Discover, China UnionPay, JCB, Discovers

4. PAYMENT BY WESTERN UNION, MONEYGRAM
These options are available only for countries from 3rd world countries (Africa...), for other countries send us an inquiry.

As a customer, you are obliged to pay all transaction fees.

You must provide us with transaction details so that we can know that you have made the payment, as well as to withdraw the money for your order.

Please note that if you want to pay for the order this way, you are obliged to pay within 3 days.

If we do not receive your payment within 3 days, your order will be canceled and you will no longer have the option to order again with Western Union or MoneyGram.