Rainbow Rose Seeds

Worldwide Shipping from the EU

We ship worldwide from the EU using registered air post with signature confirmation.

Tracking Your Order:
To find your tracking number, simply log in to your account and go to Order History > Details. Your tracking number will be listed there.

Please note:

• Cash on delivery is not available.

• Always check your spam/junk email folder for notifications.

For any questions regarding your order or account, please log in to your account and use the contact form. Messages sent without using this form may not be seen.

Important Notice for Buyers from Brazil and Mexico:

By ordering from our store, you acknowledge the following conditions:

• Lost or Destroyed Packages: If customs destroys or loses your package, we cannot issue a refund.

• Returned Packages: If your package is returned to us, we will refund the item cost but not the shipping. You are responsible for the return postage (2 euros) and the cost of reshipping the package.

Please Read the Following Carefully:

1. Shipment Delivery:

   • Registered shipments require a signature from the recipient (the person the shipment is addressed to).

   • You must provide your mobile number (with country code) when placing an order. Example: +365 456 7686 576.

   • You will receive an email notification at every step of the process. Please ensure your email address is valid and check your spam/junk folder if you don’t see it.

2. P.O. Boxes & Delivery Instructions:

   • Do not order if you want your package sent to a P.O. Box or if you won't be home to receive it. We cannot leave packages with neighbors.

   • If you provide a P.O. Box address and the package gets lost or undelivered, you lose the right to a refund.

3. Returns & Reshipping:

   • If a package is returned to us for any reason, you must pay for the return shipping (2 euros) as well as the cost to resend it.

4. Tracking and Delivery Delays:

   • If your tracking shows the package is still at the origin post office, this means it is in transit. Please contact your local post office directly with the tracking number for updates.

   • We are not a post office and cannot track the shipment for you.

   • We are not responsible for delivery times.

Lost Package or Delayed Delivery:

If you have not received your package within the estimated delivery time, we can only request an investigation after 30 days from the shipping date. We highly recommend selecting Insured Shipping for added security.

Delivery Options:

1. Priority Delivery (with priority processing):

   • Ships within 1-7 business days (delays of 3-10 days may occur, especially during holidays).

   • This option prioritizes order processing, not delivery speed.

2. Secured Delivery (with priority processing):

   • Available for orders up to 150€.

   • The safest option—if the post office loses your package, you will be refunded.

3. Standard Delivery:

   • Ships within 7-10 business days (delays of 7-14 days may occur, especially during holidays).

Estimated Delivery Time:

• Within the European Union: 3 - 20 days.

• Worldwide: 5 - 30 days.

Note: Shipping times may be delayed due to the ongoing situation with COVID-19. Delivery times depend on your location and the efficiency of the local postal system.

Here are some example delivery times to the USA:

• Delivered in 27 days

• Delivered in 22 days

• Delivered in 19 days

• Delivered in 17 days

• Delivered in 13 days

Track Your Package:

• Global Tracking: Track aftership | 17Track

• For specific tracking numbers (e.g., RGxxxxxxHR): Track with Posta.hr

Note: Please wait at least 24 hours after your item has been shipped for tracking details to be available.

Shipping Costs:

Shipping and handling costs are calculated based on the weight of the parcel and the destination country. These will be automatically calculated during checkout.

Important: We do not process or ship orders on Saturdays and Sundays.

Payment Options:

1. Bank Transfer (SEPA/IBAN-SWIFT-BIC):

   • Please include the order reference in the payment description (e.g., "SGS-19811702").

   • If the order reference is missing, we may not be able to identify your payment, causing delays or cancellations.

   • Orders are automatically canceled if payment is not received within 7 days.

2. PayPal:

   • We accept PayPal payments in Euros only. Please ensure you select Euros as the currency during checkout.

3. Card Payment:

   • For card payments, please visit our other site: Exotic Seeds Store

   • We accept Visa, MasterCard, American Express, CB, Diners Club, Discover, China UnionPay, JCB, and Discover.

Transaction Fees:

As a customer, you are responsible for covering any transaction fees. Please provide transaction details to ensure we can process your payment and fulfill your order.

Important Notices:

Before placing an order, please check for any important notices on our site (such as holiday schedules or special conditions).