Delivery - Payment

? Worldwide Shipping from the EU

We ship globally from the European Union using registered air mail with signature confirmation upon delivery.

? Tracking Your Order

  • Log into your account and navigate to Order History > Details to find your tracking number.

  • You will receive email notifications at each step of the shipping process. (Check your spam/junk folder if you don’t see them.)

  • Track your package via:

    • Aftership

    • 17Track

    • Posta.hr (for tracking numbers like RGxxxxxxHR)

⚠️ Important Notices

  • Cash on delivery is NOT available.

  • Always provide a valid mobile number with country code when ordering (e.g., +365 456 7686 576).

  • Do not order to P.O. Boxes or if you cannot be home to sign for the package — parcels cannot be left with neighbors.

  • If a package sent to a P.O. Box is lost or undelivered, no refund will be issued.

? Lost, Returned & Reshipping Packages

  • Brazil & Mexico Customers: We cannot refund packages lost or destroyed by customs.

  • If your package is returned, we will refund only the product cost — shipping costs are non-refundable.

  • Return postage (€2) and any reshipping costs must be covered by the customer.

  • If a package is returned to us for any reason, you are responsible for paying the return shipping (€2) plus the cost to resend the package.

? Shipment Delivery

  • Registered shipments require a signature.

  • If your tracking shows that the package is still at the origin post office, it is in transit — contact your local post office for updates.

  • We are not responsible for delivery times and cannot track shipments on your behalf.

? Delivery Options & Estimated Times

Delivery Option Processing Time Notes
Priority Delivery Ships in 1–7 business days Prioritizes order processing (not guaranteed faster delivery); delays possible during holidays (3–10 days)
Secured Delivery Ships in 1–7 business days Available for orders up to €150; refund if lost
Standard Delivery Ships in 7–10 business days More economical; delays possible during holidays (7–14 days)

Estimated Delivery Time:

  • Within the EU: 3–20 days

  • Worldwide: 5–30 days

  • USA Examples: Delivered in 13, 17, 19, 22, or 27 days.

Note: Delivery times depend on your location and local postal system. COVID-19 or holiday seasons may cause additional delays.

? Shipping Costs

Shipping and handling fees are calculated automatically at checkout based on the parcel weight and destination.

⏰ Order Processing Hours

We do not process or ship orders on Saturdays or Sundays.

? Payment Options

Bank Transfer (SEPA / IBAN / SWIFT-BIC)

  • Include your order reference in the payment description (e.g., "SGS-19811702").

  • Orders without payment within 7 days will be automatically cancelled.

PayPal

  • Payments are accepted in Euros only.

  • Please select Euros during checkout.

Card Payment

  • For card payments, visit our partner site: exotic-seeds.store

  • We accept Visa, MasterCard, American Express, CB, Diners Club, Discover, China UnionPay, JCB, and Discover.

⚠️ Transaction Fees

Customers are responsible for any bank or PayPal transaction fees.
Please ensure accurate payment details for faster order processing.

? Final Notes

Before placing your order, always check our website for special notices, holiday schedules, or specific shipping conditions that might affect your purchase.