Advance FAQs

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I have a question about my order how should I contact you?

For any question about your order or account always log in to your account and use the contact form.

If you don't do this we will probably not get your message.

Do not try to send us a message over our Email address, we will not get it!

Every contact exclusively over the contact form.

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I still didn't get my order

Please first read delivery and payment info here: Delivery - Payment 

Also, read important notices here: Important Notices

If you don't find the answer, then contact us and we will answer you as soon as possible. But all of the answers are answered in delivery and payment information, all you have to do is to read all information.

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We do need an invoice with the name of our company. Would that be ok?

We do not send the invoice with seeds, but you can download it any time you want from your order history in PDF format. If you order as a company, you can download the invoice with the name of your company.

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Tracking shows that the shipment is still in the place it was sent from.

If you see that tracking shows that the shipment is still in the place from where it was sent, it means only that the shipment is in transit and other post offices and countries (even yours in the destination country) where the is shipment currently located do not provide tracking data.

We advise you in this case ALWAYS CONTACT your post with a tracking number and ask them about your package.

We are not a post, so we cannot give you an answer where your parcel is located, even the post office cannot tell you this, so long the shipment is in transit.

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I still didn't get an answer to my message, why?

This is because we have already given an answer and you did not read. All you have to do is to read the information we have provided:

1. Delivery - Payment
2. Important notices
3. FAQ

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I want to pay with PayPal, but this option is not available?

You must change the currency in Euro, on the upper right corner on the site, then will be the Paypal payment option available again. For PayPal payment, we accept only Euro as currency.

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Which payment options are available?

We have several payment options:
1. Bank transfer
2. PayPal
3. TransferWise
4. Payoneer

1. Bank transfer (EU bank with SEPA / IBAN-SWIFT-BIC and this account can be used for our customers from all over the world)
1. Bank transfer with Local Bank account for Croatia, Serbia, BiH

There are also 2 payment options for local bank transfers, TransferWise, and Payoneer.

These payment options are available only for Australia, Belgium, Germany, the United Kingdom, and the United States of America. So please do not use these payment options if you don't live in these countries.

If you have and want to use TransferWise payment.

TransferWise payment supports the following payment options:

Debit card
(Pay with Visa or Mastercard, should arrive in 4 hours.)

Credit card
(Pay with Visa or Mastercard, should arrive in 4 hours.)

iDEAL
(Pay via iDEAL with your online banking details. Only available for bank accounts in the Netherlands. Should arrive in 4 hours.)

Trustly
(Pay from your bank account via Trustly. For transfers from Spain, Finland and Estonia.)

SOFORT by Klarna
(Pay SOFORT with your online banking details. Only available in Germany, Austria, Switzerland, Netherlands, Belgium, Spain, and Italy.)

How to Transfer Money Using TransferWise:

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Can I grow Yubari king melon in my Country

Yes of course you can do. When it comes to vegetables, everything can be grown in any country on the planet. It doesn't matter if it's Melon, Tomato, Cucumber ...

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How can I see the origin of seeds or variety?

All information you can find in the product description under option "PRODUCT DETAILS". You can also see this data if you put the mouse on small pictures (see photo)

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